Entries Tagged as ''

Who’s Looking At You?

Is your webcam on right now? Did you even have to look to answer that one?

webcamI was participating in a Skype meeting the other day with a client and she asked me to switch mine on. I told her I was a mess and really didn’t want to be seen. It wasn’t that bad really but if I’m going to be in a face-to-face meeting I’d rather present as well as possible. When working at home I’m usually in jeans and a jumper or top of some sort, but my hair isn’t that neat, I don’t have makeup on and I look very homely.

I’ve always conducted my business professionally and if I’m going to face clients and others for business purposes I like to present professionally too.

It hadn’t occurred to me to switch off my webcam until a couple of months ago when someone called me unexpectedly on Skype (I usually schedule meetings) and I was suddenly faced with their picture and a smaller version of me and realised that I didn’t want people to see me as I am. I’ve now got the camera turned away from my seating position and it faces inwards to my shelving so if it is accidentally left on, I can adjust or switch it off without feeling embarrassed or unprepared.

Do you have any embarrassing stories of your webcam being forgotten and left on? I’m sure readers here would love to hear about it - if you’re willing to share!

Technorati Tags: ,,

Referral = Reward For Excellent Service

I was attending a local BNI meeting Tuesday this week and the guy doing the presentation for the day said this line. His whole presentation was good - his passion for what he does showed through and his business is obviously excelling. He is a salesman for windows and has been in the industry a long time.

Peter was careful about the way he dressed, how he presented to the customer both over the phone and visually and gave us simple tips for connecting with customers. Excellent presentation.

But the thing that stood out to me most was this line ‘Referral = Reward for excellent service’. I really liked that. Probably more so because I do get referrals - often, and I’ve worked hard to excel at what I do and be the best I can be.

However, I often see people asking how to get referrals and they struggle for the business. Perhaps they need to look at their delivery? Perhaps it’s something else? Maybe they haven’t been around long enough or been persistent enough?

I do know it was 6 months after my first ‘public presentation’ about my business before work enquiries came in. They wanted to know if I still did what I’d been speaking about? To me that kind of sounded like they’d contacted people before after meeting them some months prior, only to find they’d moved on to do something else. Persistency and consistency are two keys for succeeding. Delivering excellent service is another.

If you admire certain people in business then find out what it is they do that you don’t do. Hang around them, ask questions, read anything they’ve written, soak yourself in what they have to teach you. Something has got to rub off!

And in the meantime, start aiming for that excellent service you’re capable of giving - and give it consistently. Referrals have got to start happening!

, , ,

Latest LinkedIn Carnival Now Up

It was slightly delayed as the Blog Carnival database was down over the weekend but it’s now back up and so is our latest carnival.

http://www.paulagwebdesign.com/blog/2008/05/05/linkedin-bloggers-may-5-2008-carnival-edition/   Please do visit each post, leave comments and make yourself known to each other!

Submit your blog article to the next edition of linkedin bloggers using our carnival submission form. Past posts and future hosts can be found on our blog carnival index page.

The next edition will be hosted by SOHO-Life.com on June 2nd. If you would like to host a future edition, please do make yourself known at the Blog Carnival!