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My husband and I have recently shifted to the country from suburban life.  It’s still a suburb of Melbourne but an outer suburb amongst the hills and bushland. It’s beautiful and we look forward to many years here as we head towards retirement and grand-parenthood.

While I do run a virtual online business of my own, I find it’s still important to maintain contact with local business operators. There are just some things that need to be done on a local basis.  And it’s a great way to get to know the locals and let them know I exist too.

I woke up in the morning realising I hadn’t yet seen a local newspaper so when I went to the post office on my daily trek to the shopping area I noticed some shops had the local paper stuck under their doors. On enquiry I found out where I could get a copy and brought it home to check through the classifieds. (I find it strange thinking about the local paper on the very day it’s become available)

A short time later I had 3 appointments set for the day for a home handyman to do some carpentry, for someone else to come and cut up fallen branches and clear the area at the back of our property and for yet another to regularly mow our very large lawns.

It’s important to support the local business community whenever possible.

Tags: Business Operations, Self-employed, Work From Home by Kathie Thomas
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“Your Home Business” profiles home based businesses that have been in operation long-term. It came out just this week.  Published by Switzer Media & Publishing, I was approached a couple of months ago asking for an interview as I’d been in business for almost 15 years, from a homebased office. I was delighted. Any opportunity to promote the Virtual Assistant industry is always welcome.  And I love that the VA industry has allowed me to work at home now for almost 15 years (in March) so I could be present for our family as they grew up.   A decision I’m always glad I made.

Below is the front cover and my article starts on page 56.  The magazine is available around the country by various newsagents.  They also have an educational website called BizThinkTank worth visiting.

Tags: Author's Thoughts, Business Operations, Self-employed, Work From Home by Kathie Thomas
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It’s always interesting to see how a year finishes up, compared to your hopes and plans at the beginning of the year.

I don’t make New Year’s resolutions these days but I do have a goal planning session around the middle of January each year and put the results of that onto a PowerPoint presentation in full colour, along with images and some Scripture from the Bible that is relevant to the theme of my goals, print it off, laminate it and stick it on my office wall close to my computer monitor so it’s visible in front of me every day.

I also share it with my business coach although I was doing this before I started attending sessions with him three years ago.

Some might not see the benefit of this but in the 1980s when I used to attend Amway meetings they spoke about affirmation cards and the power of dream building.   These were pretty much the same as goal setting. If you don’t know where you’re headed then you’ll pretty much end up nowhere or perhaps somewhere far from where you might have hoped to be.  And it’s important to keep your goals visibly in front of you for those days when things don’t seem to be going right and you’re almost ready to give it all up.  I’ve had those days and I bet you have too!

I want to wish you all a prosperous 2009, whether that be through finances, personal achievements or some other goal or goals you have for your life.  I hope that 2009 brings with it much contentment and a sense of satisfaction at the end of it.

For us as a family, we pray and hope that it will bring peace and new things.  Many of you know we lost a daughter this year and so we enter into a new one with some sadness and hope for better things to come.

Happy New Year to you all!

new year, resolutions, goals, plans, dream, achievements

Tags: Aussie Bloggers, Self-employed by Kathie Thomas
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In light of our recent family troubles I want to highlight some things that I do and which you may need to think about as a business owner/operator for times when emergencies arise and you are unable to be present in your own business.

Some years ago, when my husband and I started going on overseas trips, I developed some systems to ensure I could hand over the running of daily activities in my business.

• I set up a new ‘business’ phone line so that business calls came only on that number and not my home number.  And yet for 10 years previous I’d only used my home number.  With the new number it meant I could simply divert my business calls to one of my Virtual Assistant team members and she wouldn’t be receiving personal calls as well – those could be diverted to my mobile number if necessary or we simply left a voicemail message saying we weren’t available for a period of time.
• After hearing a professional speaker talk about the use of his mobile (cell) phone I stopped giving out my mobile number to anyone who isn’t family or a close friend and diverted my business line to my mobile phone only when necessary.  This meant that my business didn’t have to follow me wherever I went.  And because 98% of my work is carried out in my own office (I rarely do on site work these days) it’s not necessary for people to call me on my mobile phone but I recognise this might not be a suitable step for all business owner/operators.
• I have an email address that is used specifically for job requests for clients and this is automatically forwarded to one or more team members to handle when I’m away from my office for periods of time.
• I have an emergency phone list of clients and contacts stuck on the wall by my computer so that if my husband or another family member have to call anyone on my behalf, they don’t have to go hunting for that information. The sheet is updated periodically.
• I also have a simple email list set up so I can email all my clients at once notifying them of unavailable time coming up so I can organise backup support for them in my absence.  Planned trips usually mean 1-2 month’s notice to my clients but of course, in emergencies, it’s usually at short notice – but at least they’re not left in the dark and they’re given a contact name of a team member to look after them.
• I’ve also developed more than one income stream through my business so I’m not wholly dependent on client work to financially support my needs. Which means I could realistically have a bit of time off without worrying too much.  Mind you, it is important to plan and put away funds when you know you are going to take leave but if something unplanned came up, finances won’t necessarily be at the top of the list in your mind.

If you are planning leave timing it across two months, i.e. a week or two at the end of one month and a week or two at the beginning of another will allow you opportunity to still bring something in for each month.  I’ve done this in the past, but of course, when unexpected things come up, you cannot plan the timing.

These are just some simple things I’ve done to ease the ‘load’ of what needs to be actioned whenever I have to be absent from my business for a period of time.  What about you? What ‘emergency’ systems have you put in place?

systems, planning, emergencies, taking leave, planned leave

Tags: Business Operations, Self-employed, Work From Home by Kathie Thomas
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