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Have you heard of Google Alert? If not, it’s an excellent tool for keeping you informed of new articles published on the web with the keywords you’re interested in.  I use it to keep updated on articles published relating to my industry as a Virtual Assistant, but also if anyone writes about me in some way.  I also use it to keep informed on topics of interest to my clients, thereby providing additional service to them.

If you don’t understand how it works, rather than me explaining here, you can go to GoogleGuide to read about it.

So I probably have between 20-30 Google Alerts set up and receive a compiliation of listings for most of those keywords or phrases every day and I can scan through them quickly for items of interest.

However, over the past few months I’ve noticed that none of my posts written on my VA blog get picked up on one of my alerts.  Other alerts pick up on posts I’ve published if my name is included or if other keyword phrases I use are included but for my Virtual Assistant blog they do not show up.  Why?  I have no idea and I’m on a search to try and figure that out.

If I’m not receiving them then I’m not convinced others are too and it means that I’m losing potential audience who might want to know about new blog posts relating to this industry.  I have tried contacting Google about this but, as yet, with no response.  If you have any idea I’d love to hear about it!

Tags: About Blogging, Technology by Kathie Thomas
14 Comments »

Let me set the scene for you:

I manage several database lists for myself and for clients.  And as those lists grow, the numbers are well into the tens of thousands.  So, it’s only to be expected that you’ll get several requests for people to be removed off lists or for their details to be updated.

Today I received an email addressed to one of my clients advising that one of her readers may have received an email addressed to this address or that address and could I please update it to ….?  I spent some time trying to find the various addresses she’d given without success. In the end I emailed her back advising that the very next email she receives from my client simply requires her to click on the Update link at the bottom so she can update her email address.

Now, I get a few requests like this and I’m beginning to wonder what is so hard about clicking on a link at the bottom of the email they’ve received that says ‘cancel’ or ‘update’ and for them to update or cancel accordingly.  I use systems that allow for owners of email addresses to easily manage their subscriptions – it’s also designed to try and ease the load for us too.

I mean, I do that when I no longer want to be on a list or change an email and I don’t expect the owner of lists to maintain my addresses for me. So should I be expected to do the same?

And whilst I’m on the subject of maintaining my own email addresses on lists, I particularly dislike being made to login (therefore having to create a username and password) simply to get off someone’s list. Why should I have to register to unsubscribe? The reality is that often these people have just put me on their lists and if I click on an unsubscribe link find I have to prove I am the owner of that address and fill out information I don’t want to have to fill out.  Or am I just being pedantic?

What are your thoughts about who should manage the ownership of subscriptions?

mailing lists, email subscriptions, managing lists, email addresses

Tags: Email Etiquette, Technology by Kathie Thomas
10 Comments »

Perhaps it’s the mood I’m in but there are some things that really irk me on the web.  Not only that but I suspect they annoy other people too and may be the reason why some people don’t get the signups or responses they’re looking for.

Today it was a mom’s membership website – I wanted to join as a member sometime ago but couldn’t get past their sign up process so gave up and forgot about it. Today I get a reminder to say I hadn’t completed the process so I went back to try and work out why I couldn’t complete my registration.

Ahhh, now I remember.  Because my Australian postcode does not fit their requirements for a zipcode it won’t accept it and therefore will not allow me to complete my registration.  I wrote back to them and asked them if they really want members outside their own country?

Make a note – if you want signups on your form for your website then make sure it allows people from all countries to sign up – not just your own!

Tags: Forums, Technology by Kathie Thomas
8 Comments »

It happened! The unimaginable!  I’d been creating new blogs in WordPress 2.6 and slowly getting used to the new look and Dashboard changes and thought I would upgrade some of my blogs to this new version. I did a couple and they worked well so I decided to upgrade this one too.  That’s when it happened.  My categories went missing!  And I didn’t know how to get them back again.

They weren’t showing in the menu sidebar – just an empty spot and when I logged into the Dashboard and viewed the Categories list, there were rows of empty tickboxes with no names and a number at the end of each line indicating the number of posts for that invisible category listing.

Searches at WordPress Support didn’t come up with any answers for me, although many were asking for help on the same thing, but Googling did produce some results with some step-by-steps on how to fix the problem.  But there were steps missing!  The first part was relatively easy and I was able to successfully make changes inside phpMyAdmin and get the categories list showing but there was no explanation on how to link the tables back up (perhaps that knowledge was assumed by the writers) and since I’ve never done it before I was not going to attempt something with no clear instructions on what to do next.

They also assumed that you had a backup file you could use to find out what all your categories were – wrong!  Mine isn’t writeable to the directory so I have xml files I have exported and can import but don’t have a back up file to refer to.  I must fix that issue one day too!

However, I discovered a really easy way of doing it in WordPress, and thought I’d share it here for those who are not game to fiddle with the database on their server.

I did a manual fix.

1. After thinking about this a great deal I decided to create a new category to see what would happen.  It showed – that was good.
2. So I placed one of my posts with that and that worked.
3. Then I ticked all the other blank categories listed and clicked on the delete button. Everything automatically defaulted to ‘uncategorised’ which was still showing as blank (and is not removeable) but I knew that the first listing there was the uncategorised list.
4. After that I recreated my categories and reconnected everything – there were 118 posts so that wasn’t too bad and only took me 2-3 hours to do.

The good thing about this was I got to rethink all the categories I have listed here and reconnected some posts to belong to more than one category so in effect, my blog got tidied up in the process.

So, if you are too scared to touch the real techy side of your blog and want a fix that you can do, without calling in help, the above should work for you – it did for me!

missing categories, categories invisible, WordPress 2.6

Tags: About Blogging, Technology, Wordpress by Kathie Thomas
4 Comments »