Are you getting one of these messages? One of my clients was too with her Wordpress blog and nothing I did seemed to help the problem. Did lots of research, asked questions at forums and tried to restore her database once again – she’d already had it done previously. Checked that the index.php file was in place.
We decided to set up a new webspace with a new domain elsewhere and download all the files via FTP and then upload them to the new webspace. I was about 1/2 way through the upload when I discovered something. The webspace I’d set up for her was almost full and I had heaps of files to go.
So I went back to her other webhost and had to do a search in her Account Management system to locate the information relating to her webhosting. Gotta love these hosts that don’t use cpanel for ease of use! Anyway, I discovered that she had 296mb of files in what was supposed to be a 150mb allotment. I think I found the problem!
I immediately filled out a support request to her host to find out if in fact I was correct and could they do a temporary disk space increase so we could do a full backup and run a database export. I emailed my client and told her what I believed I’d found. She’d been told by her host that she’d been hacked and she better upgrade her Wordpress.
When I thought about it I remembered an incident a year or two earlier where a small website I was working on (25mbs) gave the same error message when I was trying to switch to a new template I’d uploaded and it took me awhile to figure out why that was. I should have remembered.
So, if you are experiencing that same error message – before anything else – check your webspace allotment. If it’s full, get it increased and then rerun whatever it is you’re doing.
Please let me know if this post has helped you as I did a search extensively looking for help on this issue and did not come across the possiblity of the webspace being full – hopefully I can save you the hours I put in to eventually find this out!
500 Internal Error, full webspace, server error, webpage won’t view
Tags: About Blogging, Technology, Wordpress by Kathie Thomas
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